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Shipping Policy
Thank you for visiting our store and purchasing our products. The following terms apply to the shipping of our items. To ensure a smooth shopping experience, please read carefully before placing your order.
1. Order Processing Time
This section explains the time required from when you place your order until the package leaves our warehouse.
Processing Time: We will process your order and hand it over to the carrier within [1-3 business days].
Business Days Definition: Monday to Friday, excluding weekends and public holidays.
Example: If you place an order on Friday, your order will likely be shipped on the following Monday or Tuesday.
Order Cut-off Time: All orders paid before [10:00 AM] will be processed and shipped on the same day; orders placed after this time will be processed on the next business day.
Holiday/Promotion Notice: During peak sales events (e.g., Double 11, Black Friday) or public holidays, order volumes may surge, and processing times may be extended to [5-7 business days]. We will do our best to process your order as quickly as possible. Thank you for your patience and understanding.
2. Shipping Time & Costs
This section explains the transit time and costs after the package leaves our warehouse. All delivery estimates start from the date your order is shipped.
| Region/Market | Availability | Shipping Method | Estimated Transit Time | Shipping Cost | Duties & Taxes |
|---|---|---|---|---|---|
| United States | ✅ Yes | Standard Shipping | 5-10 business days | $10 USD | Duties Included (DDP) |
| ✅ Yes | Expedited Shipping | 3-5 business days | $40 USD | Duties Included (DDP) | |
| Canada | ✅ Yes | Standard Shipping | 7-12 business days | $10 USD | Duties Included (DDP) |
| ✅ Yes | Expedited Shipping | 3-5 business days | $40 USD | Duties Included (DDP) | |
| Europe (UK/DE) | ✅ Yes | Standard Shipping | 5-8 business days | $10 USD | Duties Included (DDP) |
| ✅ Yes | Expedited Shipping | 3-5 business days | $40 USD | Duties Included (DDP) | |
| Australia | ✅ Yes | Standard Shipping | 6-10 business days | $10 USD | Duties Included (DDP) |
| ✅ Yes | Expedited Shipping | 3-5 business days | $40 USD | Duties Included (DDP) | |
| Southeast Asia | ✅ Yes | Standard Shipping | 4-7 business days | $10 USD | Duties Included (DDP) |
| ✅ Yes | Expedited Shipping | 2-4 business days | $40 USD | Duties Included (DDP) | |
| Russia | ❌ No | - | - | - | Shipping not available due to logistics restrictions |
| Africa/South America | ⚠️ Limited | - | Please contact customer service to confirm | - | - |
Quick Reference Guide
| Region | Standard Shipping | Expedited Shipping | Duty Policy |
|---|---|---|---|
| United States | 5-10 days / $10 | 3-5 days / $40 | ✅ Included |
| Canada | 7-12 days / $10 | 3-5 days / $40 | ✅ Included |
| Europe (UK/DE) | 5-8 days / $10 | 3-5 days / $40 | ✅ Included |
| Australia | 6-10 days / $10 | 3-5 days / $40 | ✅ Included |
| Southeast Asia | 4-7 days / $10 | 2-4 days / $40 | ✅ Included |
3. Customs & Duties
Explanation of taxes and fees for cross-border orders:
Our Policy: DDP (Delivered Duty Paid)
To provide you with a worry-free shopping experience, our store uses DDP (Delivered Duty Paid) service. The price you pay at checkout already includes the cost of the items, shipping, and all import duties and taxes required for the destination country.
You Pay Nothing Extra:
Once the package arrives in your country/region, you will not need to pay any additional duties, VAT, or consumption taxes to local customs or the shipping carrier.
If any taxes or fees arise due to customs inspection, we (or our logistics partners) will bear and handle them directly.
Important Note: In rare cases, if local customs have questions about the package's value or classification, they may contact you to provide information to assist with clearance (e.g., identification). If this happens, our customer service team will contact you immediately to coordinate.
4. Shipping Restrictions
P.O. Boxes & Military Addresses: Some international orders cannot be shipped to P.O. Boxes, APO/FPO military addresses, or freight forwarders. Please provide a valid, physical delivery address where someone can receive the package.
Remote Areas: Orders shipped to remote areas (e.g., outlying islands, mountainous regions, polar regions) may experience longer delivery times or may incur additional remote area surcharges from the carrier. If this applies to your order, our customer service team will contact you to confirm any additional costs before shipping.
Incorrect Address: If a package cannot be delivered or incurs additional forwarding costs due to an incorrect address provided by the recipient, these costs will be the responsibility of the recipient.
5. Order Tracking
Once your order has shipped, you will receive a confirmation email containing the tracking number and an official tracking link. You can also track your package in real-time using the following methods:
Self-Service Tracking: Log in to your account and view the latest shipping status in the "My Orders" section.
Contact Customer Service: Contact us via [Online Chat / Email / Phone Number] and provide your order number for quick assistance.
Contact Us
If you have any questions regarding shipping or your order, please contact us at:
📧 Email: order@linklink-iot.com
We are happy to assist you.