Zásady vrácení peněz

LinknLink Products Limited Warranty and Return Material Authorized (RMA) Policy

 

1. Scope and Applicability

This Limited Warranty and Return Material Authorization ("RMA") Policy ("Policy") applies to all LinknLink-branded hardware products ("Products") sold by LinknLink Pty Ltd or Hangzhou LinknLink Technology Co., Ltd (collectively referred to as "LinknLink," "we," "us," or "our") through authorized sales channels.

 

This Policy supplements, and does not replace, your rights under the LinknLink Terms of Use ("Terms of Use") and the LinknLink Privacy Policy ("Privacy Policy"). In the event of any conflict between this Policy and the Terms of Use or Privacy Policy, this Policy shall prevail. Capitalized terms not otherwise defined herein shall have the meanings ascribed to them in the Terms of Use or Privacy Policy.

 

This Policy outlines the terms and conditions governing product warranty, customer support, returns, and refunds. Additional rights may vary depending on applicable local laws and regulations.

 

2. Authorized Sales Channels

This Policy applies exclusively to Products purchased from:

· LinknLink Official Online Store (https://www.linknlink.com/)

 

Products purchased through other channels or unauthorized resellers are not covered under this Policy.

 

3. Warranty Terms

3.1. Warranty Coverage

LinknLink warrants to the original purchaser that Products shall be free from defects in materials, workmanship, and technical functionality under normal use conditions for a period of one (1) year from the date of purchase ("Warranty Period").

 

At its sole discretion, LinknLink will:

a) Repair or replace any defective Product or component, or

b) Accept return of the defective Product and refund the original purchase price paid.

 

Any replacement Products or components provided will be warranted for the greater of:

a) Six (6) months from the date of replacement, or

b) The remainder of the original Warranty Period.

 

This warranty is non-transferable and applies only to the original purchaser.

 

3.2. Warranty Exclusions

The Limited Warranty does not cover:

· Products submitted after the expiration of the Warranty Period.

· Products returned without valid proof of purchase.

· Products provided without charge for promotional purposes.

· Products subjected to unauthorized modifications or repairs.

· Products damaged due to misuse, abuse, negligence, accidents, improper installation, or non-compliance with user manuals.

· Normal wear and tears, cosmetic damage, or consumable parts unless otherwise specified.

 

4. Return Authorizations

4.1.  Unconditional Returns 

Customers may request an unconditional return within 14 calendar days ("Unconditional Return Period") from the date of delivery.

 

Conditions for acceptance:

· Unused Returns: Products must be unopened, with seals intact and in original condition.

· Used Returns: Products must be fully functional, with minimal signs of use, and all accessories and packaging intact.

 

Procedure:

· Contact LinknLink Customer Support via email before returning.

· Provide the order number and clear photographs showing the product and packaging condition.

· Await issuance of a Return Material Authorization (RMA) number.

 

Products will be categorized upon return inspection as:

· Original condition — Refund 100% of paid price.

· Very good condition — Refund 75% of paid price.

· Good condition — Refund 50% of paid price.

 

LinknLink reserves the right to adjust the refund based on the actual condition upon receipt.

 

4.2.  Faulty Returns

Customers may initiate a return for suspected faulty Products at any time within the Warranty Period.

 

Procedure:

· Contact LinknLink Customer Support via email.

· Provide order number, product SN/MAC/LID, firmware version, app version (if applicable), and a detailed description of the problem with supporting images or videos.

· Await RMA issuance after diagnosis.

 

Possible Resolutions:

· User Error: If the issue results from improper operation, LinknLink will provide remote assistance and close the case.

· Software Issue (Solvable): If a firmware/software update can resolve the issue, LinknLink will provide an update plan within 7 days. Return is not permitted if the issue is resolved.

· Software Issue (Unsolvable): If the issue is identified as an unresolvable software bug, RMA will be issued.

· Hardware Failure (Main Product): For hardware defects (e.g., power, networking, display failures), RMA will be issued.

· Accessory Failure: For accessory failures (e.g., adapter, cable), a replacement accessory will be sent free of charge.

 

5. Return Process and Instructions

 Important Notice:

DO NOT return any product to the original shipping address.

The official return address will be provided by customer support after your RMA is approved.

All returns must comply with the following:

· Products must be shipped prepaid; freight collect returns will be refused.

· Ship via a registered, traceable courier.

· Declare the shipment as "Returned Goods — No Commercial Value" to minimize customs duties.

· Use original packaging or adequate protective materials. Products damaged during return shipping due to poor packaging may be rejected.

 

Upon receipt:

· LinknLink will inspect the returned Product within 3 business days.

· Customers will be notified of the inspection results and the next steps.

 

Important:

LinknLink will not accept returns without a valid RMA number.

 

6. Refunds and Compensation

Refunds will be processed within 7 business days after the return inspection is complete.

 

6.1. Unconditional Returns

Refund = (Paid Price × Condition Percentage) - (Applicable Import Tax + Seller's Original Shipping Cost)

· Original condition: 100%

· Very good condition: 75%

· Good condition: 50%

 

6.2. Faulty Returns

Refund = Paid Price - Applicable Import Tax + Purchaser’s Return Shipping Cost (for reasonable, economy shipping) 

Note: Due to marketplace platform limitations, if the refund amount cannot exceed the original order amount, LinknLink may issue shipping compensation via store credit coupon.

 

6.3. Misrepresentation

If the returned Product’s condition materially differs from the description provided by the customer, LinknLink reserves the right to adjust or deny the refund accordingly.

 

7. International Returns and Duties

For international returns:

· Customers are responsible for compliance with all local import/export regulations.

· LinknLink is not responsible for any duties, taxes, customs clearance fees, or penalties incurred during return shipping.

· Shipments should be clearly marked as "Return of Defective Merchandise" with low declared value to avoid unnecessary duties (will be instructed in RMA).

 

8. Force Majeure

LinknLink shall not be liable for failure or delay in performance due to causes beyond its reasonable control, including but not limited to natural disasters, government actions, labor disputes, shipping disruptions, or acts of war.

 

9. Customer Support Contact

For all return and warranty inquiries:

· Email:

o Unconditional Returns: order@linklink-iot.com 

o Faulty Returns: support@linklink-iot.com 

· WhatsApp: +86 135 8880 8566 (Monday to Friday, 9:00 AM – 6:00 PM GMT+8)

 

10.  Policy Revisions

LinknLink reserves the right to amend or update this Policy at any time without prior notice. Customers are advised to review the latest Policy version available on the LinknLink website at the time of purchase.